Privacy policy

How We Use Your Personal Information

Depending on how you interact with us or which of our services you use, we may use personal information to operate our store, provide our services, process transactions, communicate with you, improve the customer experience, protect our business, and comply with applicable legal obligations.

Providing and Fulfilling Our Services

We may use your personal information to provide and improve our services, including to process payments, maintain your customer account where applicable, remember preferences, provide customer support, communicate with you regarding your order, and complete transactions you request.

One-Sided Electrical Supply does not ship products. Orders are fulfilled through local pickup or eligible local delivery.

We do not maintain a general product return or exchange program. Personal information may still be used when necessary to address an order error, possible product defect, manufacturer's warranty matter, cancelled or unfulfillable order, or another customer-service issue.

Local Pickup and Delivery

One-Sided Electrical Supply serves customers through local pickup and eligible local delivery. We do not offer product shipping.

When you place an order for local pickup, we may use your name, email address, phone number, order information, and related communications to prepare your order, notify you when it is ready, verify the order at pickup, and provide customer support.

For local delivery orders, we may use your name, phone number, delivery address, order details, delivery instructions, and other information reasonably necessary to complete the delivery.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as otherwise described in this Privacy Policy.

• Shopify and service providers. We may disclose information to Shopify and vendors or service providers that help us operate our store, process payments, provide technology, analyze website activity, provide customer support, store information, prevent fraud, or otherwise operate our services.
• Local fulfillment providers. When reasonably necessary to complete a local delivery, information such as your name, phone number, delivery address, order details, and delivery instructions may be provided to employees, contractors, technology providers, or other service providers involved in completing that delivery.
• Business and marketing partners. We may disclose information to advertising, analytics, or marketing partners where those services are used by our store and as permitted by applicable law. Those partners may process information according to their own privacy notices.
• At your direction or with your consent. We may disclose information when you request or authorize us to do so, such as when you use a third-party integration, social-media feature, or another service that requires information to be transmitted to that provider.
• Legal and business purposes. We may disclose information where reasonably necessary to comply with applicable law, respond to valid legal process, prevent fraud or misuse, enforce our policies, protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

Contact Us About Privacy

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise a privacy right available to you, please contact us.